FAQ's

How long will my order take?

All our products are handmade to order and turnaround times vary depending on how many orders I have at any one time.

I aim to dispatch most orders within 4 weeks but this can vary.

I advise the average turnaround time at the top of the website home page and I provide accurate timescales for each product on the individual product information pages.

Dispatch times do not include delivery time.

What sizes should I order?

Garments are true to size but please note some fabric shrinkage of up to 5% may occur during the first wash. So if your child is between two of our size measurements I would advise ordering the larger size.

Can I cancel orders or return items?

As items are all handmade to order I don't accept returns or cancellations unless an item is faulty.

I do inspect all items before posting, however if you find an item to be faulty I will of course refund or exchange for you. Please notify us via email at info@noli-kids.com of any problem within 14 days of receiving the item for your refund /exchange request to be accepted.

 

Do you make custom orders, for example changes to fit?

Sorry no, I don't offer a custom service at this time.

Can I place a rush order?

Unfortunately no, I know you will be excited to receive your items but all orders are manufactured in the order they are received. Please allow the time advised for item dispatch and additional delivery time. 

Can I send my order directly to someone as a gift?

Yes you can do this, Products are all individually wrapped in tissue paper and look nice to send directly as a gift. Just change the delivery address at checkout to where you need it to go. I can also add handwritten notes to your order, email info@noli-kids.com quoting your order reference number with the information you would like on the note. Please do this on the day you receive your order confirmation email so that I can make sure it is not missed off.

What if a size is not in stock? Can I place a pre order?

Sometimes if fabric deliveries times are taking longer I will show an item as being available to pre order through the website. Just select the required size as a pre order from the size drop down option box the same way as any other order but the information will show that it its a pre order and give an estimated longer lead time delivery (approximately 6-8 weeks).